Whilst in Southwold (Suffolk) I spotted a number of resilient businesses riding the waves of change in the face of new challenges. They are different – in terms of size, ownership, age and what they offer – the old, the new and the expanding. Yet it was easy to spot similarities.
- Valuing the customer
- Adapting their services to meet customer needs
- Listening and responding to the customer
- Professional, dedicated and friendly staff