Coasters is a story of business success and resilience. It is a resilient, strong business and a great restaurant with an informal and relaxed atmosphere. I wrote about some successful businesses in my blog of 26 June and here is the story of one. Based on conversations with Pete & Olly (the owners) this tells how they have built up and sustained the business over the last 7 years.
Whilst in Southwold (Suffolk) I spotted a number of resilient businesses riding the waves of change in the face of new challenges. They are different – in terms of size, ownership, age and what they offer – the old, the new and the expanding. Yet it was easy to spot similarities.
- Valuing the customer
- Adapting their services to meet customer needs
- Listening and responding to the customer
- Professional, dedicated and friendly staff
“To-day is a gift. That’s why they call it the present”
Babatunde Olatunji (Nigerian drummer and musician).
What do you do with a gift? Feel excitement and anticipation, handle it with care as you unwrap it? As the gift is revealed you may look forward to the pleasure to be gained from this gift.
To fully enjoy the gift of to-day we need to be present – fully in the ‘here-and-now’ enjoying the moment, paying attention, really listening and experiencing what is around us.
Too often our hectic pace of life with some many competing demands can detract us from the present.
Step back – just for a moment – and appreciate the gift of to-day. If we are able to enjoy each day as a gift, that’s 365 gifts a year!
I am pleased to be able to share with you a new book on Personal Resilience. Below is a short piece by the author, John Edmonstone. John has vast experience in the healthcare sector and academia; plus he is a great Bob Dylan fan!
Both Mike and myself have had the pleasure of working with John and we are looking forward to reading his new book. Over the coming months the three of us will share more with you about the book. Read more
Ever wondered what goes on behind the closed door? Well in this book you are invited in to share some revealing inquiry into the coaching relationship.
The book is grounded in deep inquiry; each coach sets out to reflect on an aspect of their work and to actively engage the client in the process. The result is an exploration of the coaching relationship from various perspectives.
This book will be integral to the forthcoming Ashridge conference on relational coaching, where I am thrilled to have the opportunity to talk about my inquiry into relational coaching for resilience.
Details of the Ashridge conference can be found here.
You can find my review on Amazon here.
It was a calm evening, with a beautiful sunset over Leeds, as the Yorkshire Women in Management group met to discuss the topic of ‘growing resilience’. Mike and I were pleased to be able to present our research into resilience and explore, with a lively group, the practicalities of growing personal, team and business resilience.
Having explained our approach to resilience and the research underpinning our model, we took the opportunity to engage small groups in talking about their personal strengths that have sustained them through tough times. A comment was made about how rare it is to have the space to reflect, both on what has happened and how one has coped. Too often we are so busy just ‘doing’ we do not take the time to acknowledge what we have achieved and to think about our strengths. And yet, in future situations, it may be these strengths that will enable us to support both ourselves and our colleagues. Read more
As part of our on-going inquiry into resilience, Mike recently attended the British Red Cross conference. Here is his review; we are also hoping that some of the great people he met there will contribute later this year to the blog – so watch this space.
British Red Cross Resilience Conference -Review
Resilience is a hot topic at the moment and for good reason. It is being used to help understand how business and society as a whole can learn how to adapt to changing circumstances and not allow incidents such as recession, volcanic eruptions and flu epidemics to prevent us from being able to carry on and in some cases become stronger in order that strategies can be put in place to help us better manage similar experiences in the future.
British Red Cross has recognised the growing interest in resilience and decided to provide a conference in April this year on the subject ‘Putting Resilience into Practice’. In his opening speech Sir Nick Young, CEO for British Red Cross told us that at their recent strategy meeting they decided to put resilience at the forefront of everything they will be doing over the next few years.
The conference provided speakers from a number of organisations including neighbourhood programmes, prisons and national emergency response teams. All of which gave fascinating insights into what they had learnt about what special ingredients make for effective resilience. Read more
I am interested in how we sustain our personal resilience. I am sure I am not alone in experiencing doubts, hearing a negative voice that questions what I am doing. Questions like: could you have handled that better? What else could you have said? How shall I handle this person?
I know my inner negative voice loves to criticise and find fault. If I gave in I’d probably retreat under the duvet and only occasionally peep out. So, what helps to keep me resilient – strong and flexible?
I aim to rationalise, think through and move forward with confidence.
One strategy I use is to detach from the critical voice. Ask, what can I learn from this viewpoint? How would it sound if the message was put positively?
I also find being able to reflect – back, forward and in-action are vital to keeping grounded and positive. From reflections I can learn and be flexible in response to changing situations.
As a coach, I find supervision is vital to strengthening my resilience. That’s a story for another blog.
For now, let me invite you to take a moment and ask yourself:
- What triggers can undermine your resilience?
- How can you handle these triggers?
- What opportunities can you create to sustain your resilience and show your strengths?
Smile – keep strong.